Nova Response to COVID-19

  • COVID-19 Update

    Safety   Prevention at Nova Springs Assisted living

    Over the past weeks and months, we have taken steps to implement safety precautions designed to safeguard our residents and staff, and maintain our rigorous preventive measures to limit the spread of COVID-19 throughout our facility and family.

    As part of our commitment to keep our residents and their families informed, we have updated our list of frequently asked questions – which can be found below. We also continue to update those we serve, and their loved ones, of our preventive measures directly.

    We understand that this is a challenging time and thank you for your continued trust in our care. We take our responsibility as caregivers incredibly seriously and want to assure you that we are collectively doing everything we can to focus on combating this illness.

    Nova Springs Assisted Living – FAQ for COVID-19

    Preventive Measures at Nova Springs Assisted Living Concerning COVID-19:

    Throughout our entire organization, we are closely following CDC guidelines for preventing the spread of communicable diseases and working with state health departments to ensure that our locations have access to the most recent information regarding COVID-19.

    Our residents and their families place a great deal of trust in us to ensure their safety and well-being. We will continue our ongoing steps to implement safety precautions designed to protect those we care for.

    Our response to COVID-19 includes:

    • Attentively monitoring for signs of illness, including routinely checking our residents and staff members
    • Adhering to the policies we have in place that maintain a clean environment, including increased disinfecting high-touch areas and surfaces with disinfectant.
    • Restricting all visitor access, including families and friends, with exceptions for essential visits.
    • Requiring that all permitted visitors, such as necessary personnel, go through additional screenings and hygiene procedures, in addition to limiting entry points and recording all individuals that enter our center.
    • Deferring all group activities and outings, except for necessary medical appointments.
    • Encouraging social distancing among all community members, including residents, visitors and staff.
    • Diligently tracking all resident and staff interactions throughout our facility.
    • All staff are wearing surgical facemasks per CDC recommendations at all times during their work hours.
    • Following guidelines set by the CDC regarding droplet precautions and the use of Personal Protective Equipment (PPE).

    What are Nova Springs Assisted Living infection control protocols?

    We strictly follow infection prevention and control recommendations from the CDC, which can be found here

    Key features of our infection control protocols include:

    • Maintaining heightened cleaning and disinfecting procedures;
    • Closely following CDC recommendations on how to minimize exposure to respiratory pathogens;
    • Diligently adhering to personal protective equipment (PPE) guidelines and working closely with vendors to ensure we have sufficient supplies;
    • Strongly encouraging effective hand hygiene and other sanitary practices for all residents and staff;
    • Continually updating and training our team on effective infection control practices and new information from various health organizations; and
    • Ensuring that our prevention policies are followed consistently and correctly.

    Should the CDC update its guidelines, we will adjust our procedures accordingly, as well.

    When does Nova Springs Assisted Living test residents for COVID-19?

    Currently, the criteria for testing is determined by the various health authorities; Per CDC guidelines and recommendations from state health officials, Nova Springs Assisted Living refers individuals for testing when they exhibit symptoms consistent with COVID-19, such as having a temperature over 100 degrees and showing symptoms of acute respiratory illnesses, and other newly identified symptoms. Nova Springs Assisted Living also refers individuals who have had direct contact with someone who has tested positive to their provider.

    We continue to screen residents and staff for signs of COVID-19 and immediately alert local health care authorities of any suspected cases. We are working closely with these organizations, including state health departments, to refer those who exhibit symptoms for immediate testing.

    How does Nova Springs Assisted Living help safeguard staff?

    We've implemented a series of enhanced steps to protect our staff, including but not limited to:

    • Restricting staff travel between Nova Springs Assisted Living and other facilities.
    • Adhering to droplet or special droplet/contact precautions, as appropriate.
    • Requiring that team members and health care personnel wear PPE, including facemasks and gloves, when appropriate.
    • When full PPE is not required, requiring the use of surgical masks when interacting with residents and in other social settings within our locations.
    • Keeping a detailed log of people who enter residents rooms.
    • Rigorously cleaning and disinfecting all areas, surfaces and equipment.

    We strongly encourage all members of our team to continue to demonstrate exceptional hand hygiene practices.

    We also offer an Employee Assistance Program (EAP) to provide free counselling services to team members and immediate family members to help cope with stress and anxiety during this difficult time.

    Do residents have to wear masks?

    All residents who leave our communities for both medically necessary appointments and non-essential visits are required to wear a mask for the entirety of their outing, unless advised otherwise by their medical provider. Those who do not follow this policy will be placed on droplet precautions for 14 days.

    These measures are consistent with the guidance by the CDC and are an important part of limiting the spread of this illness.

    How is Nova Springs Assisted Living connecting families while adhering to social distancing mandates?

    While we are limiting nonessential visitors to help keep everyone safe, we are committed to helping connect residents with their families. In many cases, we are setting up video chats using a number of platforms. Some of our staff have also volunteered to use their personal cell phones to help connect families via FaceTime.

    We have several families that visit our residents through their windows. Many of them also tape pictures, cards and other personalized messages on the windows to help spread warm wishes.

    Families can send flowers or drop off care packages in designated areas. We also welcome cards, letters and other paper gifts, such as drawings and homemade artwork, from the community. We are taking extra precautions, asking those bringing items drop at the entrance, and staff will disinfecting items before bringing them in.

    How is Nova Springs Assisted Living keeping its residents engaged during this challenging time?

    Our leadership team meets daily – if not hourly – to continually reinforce our protective measures while working to ensure that we maintain a positive environment.

    What's next?

    As always, our highest priority is our residents' health and safety, and we remain vigilant in our efforts to limit the spread of this virus.

    Nova Springs Assisted Living remains proactively focused on preventing the spread of COVID-19 or any other communicable diseases. We are closely monitoring for updates from the CDC and other health officials and will ensure that our preventive measures align with the latest guidelines from these organizations.


    What is COVID-19, or the Novel Coronavirus?

    COVID-19 is the infectious disease caused by the most recently discovered human coronavirus. The virus causing COVID-19 is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, such as the common cold.

    What are the symptoms of COVID-19, and how does it spread?

    The most common symptoms of COVID-19 are fever, shortness of breath, and cough. Some may also experience aches and pains, loss of appetite, change in sense of taste or smell, sore throat or diarrhea. Studies to date suggest that the virus that causes COVID-19 is mainly transmitted through person to person contact (within about 6 to 10 feet) and can also spread through small droplets from the nose or mouth which are transmitted when a person with COVID-19 coughs or exhales. It may also be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose or eyes.

    How do I protect myself and my family?

    For the most up-to-date information about COVID-19 and recommendations for keeping yourself and your family healthy, we recommend checking out the CDC website provided below.

    As with other communicable diseases, prevention is the first line of defense. Here are some precautions, as listed on the CDC website.

    • Wear a cloth mask in public.
    • Avoid close contact with people who are sick.
    • Avoid touching your eyes, nose, and mouth.
    • Stay home when you are sick.
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
    • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
    • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.

    If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty

    CDC's official website

    For updated information about the Corona Virus/COVID-19 please visit the CDC's official website here:


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